FAQ

Customer Service

 

When emailing our Customer Service Department for general contact please do the following.

• State your Name and Order Number (If available)
• Leave your Message or Question
• Please leave your Phone and Email address

 

SHIPPING POLICIES

Orders take approximately 5-7 business days to ship. If you require your order quicker, please email our customer service team at orders@tourlaminate.com

 

PRIVACY POLICY:

Your privacy is extremely important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make regarding the way your information is collected and used. To make this notice easily accessible, we make it available on our homepage, and at any point in which personally identifiable information may be requested from our site.

 

Our Commitment to Privacy of Minors

Furthermore, protecting the privacy of individuals under the age of 18 is an especially important aspect of our company’s privacy policy. For that reason, Tour Laminate will never, under no circumstances, collect or retain any information within our website or database from those definitively identifiable as a minor, and in no way is our website structured or worded in an attempt to attract such individuals falling under the age of 13, or under the age of 18 whom do not have parent or guardian supervision and/or permission. Under our Terms of Service, individuals under the age of 13, including those under 18 without parent or guardian supervision and/or permission, are strictly prohibited from accessing our site and the services offered therein.

 

Collection of Personal Information

Upon visiting www.tourlaminate.com the IP address of the computer used to access our site will be logged along with the dates and times of access. This information is ONLY used to analyze trends, track user movement, and gather broad demographic information for general administrative and analytical purposes. Most importantly, any recorded IP address is never, under no circumstance, attributed to any sensitive or personally identifiable information of the visitor.

 

Changes to Privacy Statement

The contents of our privacy statement are subject to change at any given time and at our discretion.

If you have any questions regarding the privacy policy of Tour Laminate then you may contact us at orders@tourlaminate.com